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 CARPETS
Q:
How often should I have my carpets cleaned?
A: Most carpet
manufacturers require you have your carpets cleaned once
every 12 to 18 months to maintain the manufacturer's
warranty. Depending on your lifestyle, you may need more
frequent cleanings. If you have pets, children, or a busy
lifestyle, your carpets will be susceptible to more wear and
soiling, especially in the traffic areas.
Q:
Why should I hire a Professional, Certified cleaner, instead
of cleaning my carpets myself?
A: When selecting a
professional cleaner, you should always choose one who is
certified by the IICRC (Institute of Inspection, Cleaning
and Restoration). The IICRC is responsible for educating
cleaners in the proper methods of thoroughly cleaning your
carpets. IICRC certified firms are responsible for proving
accurate information to the consumer and conduct business
with honesty and integrity. Professional cleaners use
"Professional Equipment and Cleaning Solutions" which are designed
not to damage your carpet fibers. Most "Do it yourself"
equipment can do more damage to your carpet than good.
Q:
How do I prepare for my scheduled carpet cleaning?
A: Please pick-up all
small items from the floor of all rooms to be cleaned. We
will be happy to move small couches and end tables that are
free of personal items. We do not move beds, entertainment
centers, or all other large furnishings. If you would like
the areas underneath or behind these larger items cleaned,
please move them before we arrive.
Q:
My
carpet was manufactured with a stain protector. Why should I
have an additional protector applied after my cleaning?
A: Yes. When you
purchased your carpet, the salesman explained that the
carpet fibers contain a stain resistant protector.
Unfortunately, normal wear and tear of your carpet, along
with cleaning, removes this protection from the fibers.
Eventually, if you do not re-apply a protector to your
carpet, its effectiveness will diminish. We highly recommend
having protector applied back to your carpet either every,
or every other cleaning, depending on the frequency of your
cleanings. This will ensure the carpet fibers effectiveness
of resisting future stains and spills.
Q:
How long must I wait to walk on my freshly cleaned carpets?
A: After every
cleaning, we provide to our customers a complimentary pair
of clean plastic booties. You may walk on your carpet
immediately with these booties, but if the carpet is still
damp, be careful of slipping when entering rooms that
contain different floor surfaces. We recommend you stay off
your carpets for 2-3 hours after the cleaning has been
completed.
Q:
Concerned about Cost?
A: Let me start right
now by telling you we are NOT the cheapest cleaner in the
area. We have invested in the Best, State of the Art
Cleaning equipment, which will out clean all other
manufacturers. Quality minded clients seek out our services.
Some people are so caught up on price only that they are
easy targets of prey for low quality cleaning companies, at
least until they have become a victim of poor quality. We
cater to clients who are particular and expect top-notch
service. Our clients are aware there are cheaper advertised
prices but they know from experience that "you really do get
what you pay for." They are willing to pay more for our
service since their high expectations are met. Many new
clients state how they felt they wasted their money on a
cheaper service because the cleaning company went so quickly
through the job. We do not rush our work! You will get your
money's worth from us. "In this day and age, quality and low
price are two entities that rarely come as a pair". This
statement is especially true when it comes to carpet
cleaning services. All cleaning companies know what they're
worth and they price their services accordingly.
Would you buy the cheapest carpet available for your home?
Of course not. So why settle for the cheapest priced
cleaning company to maintain your quality item. In the end,
low priced, low quality cleaning, will actually damage a
fine quality carpet. So what have you really saved? We also
notice that do it yourself machines and the cleaning agent
used by the homeowner leaves a residue that actually
attracts soil faster than if it were not cleaned at all.
Q:
Why does low priced carpet cleaning often leave you
shortchanged?
1) Volume: Low price cleaners survive on volume - which
means get in and get out fast! If your carpet cleaner isn't
taking the time to pre-vacuum, pre-treat soiled areas, spot
clean stains and thoroughly rinse cleaning solutions and
soils from your carpet, then you're being shortchanged.
2) Employees: Low price cleaners cannot afford to pay
wages that attract long term dependable employees. High
employee turnover is common and leads to poor quality
workmanship from under-trained cleaners. It takes time and
experience, and education to become a top notch cleaning
technician.
3) Low Quality Equipment: Low price cleaners must survive
on slim profit margins. This often leads to using low
quality cleaning agents and equipment that's in disrepair.
Such agents and equipment cannot perform a quality job. If
your cleaning company isn't using the best available
cleaning agents or equipment, you're being shortchanged.
4) Technology: Low priced cleaners often do not have the
time, money or man power to invest in technology. Carpet
cleaning technology is constantly evolving with new
equipment, safer more effective products and advanced
cleaning techniques. Formal education of technicians is very
costly, but necessary; to ensure you are getting your
money's worth. If your cleaning company does not belong to
trade associations, subscribe to industry journals, take
part in seminars and formal training courses...you're being
shortchanged.
5) Guarantees: We're all familiar with the saying, "A
guarantee is only as good as the company that stands behind
it". If your cleaning company doesn't have a track record
that says they'll be available today, tomorrow and more
importantly next year to stand behind their work...you're
being shortchanged.
6) Premature Replacement: The number one reason carpets
are replaced prematurely is due to wear caused by
inefficient cleaning. Poor cleaning leaves dirt and soil
behind to act as an abrasive to carpet fibers. This leads to
wear patterns and ugly traffic lanes. Most quality carpeting
is designed to last at least 15 years, however if you're
considering replacement after 3 or 5 years, then poor
cleaning by a low priced cleaning company is actually
costing you money.
Q:
How
much will it cost?
A: We price by the
square foot. Be careful of cleaners that price per room, its
not accurate and they will try to up sell on the day of
cleaning. Carpet cleaning prices are based on the size of
area cleaned and how much furniture you would like us to
move. Upholstery cleaning is based on size, number of loose
cushions, arm covers and type of material.
TILE
& GROUT
Q:
I thought my tile floor was
maintenance free?
A: Unfortunately this
is not true. Your tile will never need to be replaced due to
excessive wear, unlike other floor coverings that are in
your home, but proper maintenance is necessary. Most tile
surfaces are not completely flat. They have pores, which
will collect and trap dirt.
Q:
Why did the original color of my grout
lines turn darker?
A: Unfortunately, most
new tile installers, never take the time to return and seal
the grout lines. Grout is a cement based material that is
extremely porous. When cleaned improperly, dirt and liquids
stay trapped within the pores and stain the grout. This
tends to make the grout color look spotty and dark.
Q:
Why should I have my Tile & Grout
professionally cleaned?
A: Professional
cleaners have been educated in the proper care and
maintenance of your tile floors. The equipment and chemicals
they use, are specifically designed for these surfaces. The
use of Acidic & Alkaline chemicals, along with HOT
pressurized water, will effectively restore your tile and
grout, to its original beauty. Proper professional cleaning
will remove 95% of the dirt, and restore your floor to "like
new" condition.
Q:
Why should my Grout lines be sealed?
A: Applying sealer to
the grout lines after cleaning, will form a barrier of
protection towards future soiling. The sealer is designed to
fill the pores of the grout. This will allow the customer
time to clean-up spills, before they penetrate and stain the
grout. Unfortunately, sealer does lose it's effectiveness to
protect the staining of the grout. Depending on the
frequency of cleanings, sealer may need to be re-applied.
COMMERCIAL
CARPET CLEANING
Q:
What type of cleaning methods do you
use on Commercial Carpets?
A: We have 2 different
types of cleaning methods we can use on commercial carpets.
We can use the Hot Water Extraction Method or low moisture
Encapsulation Method.
Q:
What are the differences of each
method?
A: The Hot Water
Extraction method is the method we use for all residential
cleaning. With this method we need direct access to the
areas to be cleaned. We have the capability to reach areas
up to 800 ft from our truck. Unfortunately, with this
method, the entry point of the building must remain open, to
allow the hoses from the truck, to reach the areas to be
cleaned. If you have a secured building, someone must guard
the entrance where the hoses enter the building. Our
Encapsulation Method is perfect for large commercial areas.
It is a stand alone low moisture system. We apply a
specially formulated solution from our Cimex rotary machine.
This solution disperses the soil from the carpet fiber and
crystallizes it. The crystallize soil then gets removed
during your next scheduled vacuuming. This method has very
low moisture, and the carpet will be dry within an hour.
This method is perfect for high rise office buildings, large
convention centers, and any other area where security is an
issue.
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CARPET CLEANING
